Terms & Conditions

Last Updated: January 2016

1.0. Introduction

Please read this document carefully, it is for your benefit. At Verbate we are committed to transparency and therefore want you to understand everything about our service, even the boring legal bits! If you have any questions about anything at all please don’t hesitate to contact us at: [email protected]

Verbate is a trading name of Verbate Pty Ltd

1.1. Description of services

The Verbate Services includes, without limitation, the Verbate mobile apps and online platform, that enables members to create, gather, analyse & share video.

1.2. Acceptance of agreement

The terms, conditions, policies, and notices set forth in this document constitute the legal agreement (the “Agreement”) that governs your use of all services provided by Verbate Pty Ltd (“Verbate,” “we,” or “us”), including, without limitation, the Verbate.co website located at Verbate.co (the “Verbate site”) and related domains, mobile applications, desktop applications and PC television applications (collectively, the “Verbate Service”). Your access to, and use of the Verbate Service is expressly conditioned upon your acceptance of this agreement in its entirety, without modification. If you do not wish do be bound by this agreement, please do not use the Verbate Service.

2.0. License to use the Verbate Service

You are granted a limited license to access and use the site, the Verbate Services and the Verbate content to which you have properly gained access solely for your use, provided that you keep all proprietary notices intact. The license is revocable at any time without notice and with or without cause. The following are registered trademarks, trademarks or service marks of Verbate: Verbate ®.

3.0. Commercial use

You may not use the Verbate Service for commercial use without the express permission of the us, disregarding the commercial applications enabled by a paid for account. You agree not to resell or repackage the Verbate Services or any portion of the Verbate Services with out prior authorization from Verbate.

4.0. Privacy

Verbate is a company committed to ensuring your privacy and security. Your privacy rights are set forth in our Privacy Policy which forms a part of this agreement. Please review the Privacy Policy.

5.0. Membership

Following the free 2 week trial, in order to fully use the Verbate Services, you must register as a member, by providing your name, valid email address and password.

5.1. Security and password

You are responsible for all activity that occurs under your account, including any activity by unauthorized users. You must not allow others to use your account. You must safeguard the confidentiality of your password. If you are using a computer that others have access to, you must log out of your account after using the Verbate Services. If you become aware of an unauthorized access to your account, you must change your password and notify us immediately at: [email protected]

6.0. Purchases

In addition to offering a limited free trial, we offer additional monthly & annual billable services.

Paid for accounts enable users to:

  • Create unlimited surveys
  • Gather unlimited responses
  • Invite team members & access control
  • Upgrade transcription
  • Custom brand options
  • CSV upload and export
  • See pricing page for full options: https://www.verbate.co/pricing

6.1. Permissions

An admin is required to purchase and control a Verbate account. Admin’s can be created, and are able to invite other members to collaborate.

6.2. Payment of fees

If you subscribe to a Verbate Service that requires a payment of a fee, you agree to pay all fees associated with such service. For all charges for services we will bill your credit card. Recurring charges (if relevant) are billed on a monthly basis at the end of each month. You agree to provide us with accurate and complete billing information, including valid credit card information, your name, address, telephone number, and to provide us with any changes in such information within 30days of the change.

If you subscribe to a Verbate Service that requires a payment of a fee, you agree to pay all fees associated with such service. For all charges for services we will bill your credit card. Recurring charges (if relevant) are billed on a monthly basis at the end of each month. You agree to provide us with accurate and complete billing information, including valid credit card information, your name, address, telephone number, and to provide us with any changes in such information within 30days of the change.

If, for any reason, your credit card company refuses to pay the amount billed for a service, you agree that we may, at our option, first notify your family network, and then suspend or terminate your subscription to the service and require you to pay the overdue amount by other means acceptable to us.

You agree that if you subscribe to additional Verbate services, until your subscription to the Verbate Services is terminated, you will continue to accrue charges for which you remain responsible, even if you do not use the Verbate Services. You agree that if you subscribe to additional Verbate services, until your subscription to the Verbate Services is terminated, you will continue to accrue charges for which you remain responsible, even if you do not use the Verbate Services.

6.3. Cancellation and refunds

Above all, Verbate is committed to your satisfaction and providing the very best service. Unsatisfied customers who purchase Verbate have fourteen (14) days after their purchase to receive a full refund dependent on circumstances and the volume of video created. After the cancelation period ends, all purchases are final and all fees paid are non-refundable, even if your account is later terminated by Verbate. For Cancellation requests, please contact [email protected]

6.4. Renewals

Monthly & annual subscription services are purchased, subscriptions are set to automatically renew for the same period of time as the original subscription. You may decline to renew at any time prior to the commencement of a renewal subscription. Verbate reserves the right to deny subscriptions, renewals, and other purchases for any reason.

6.5. End of subscription

If an account is terminated, the account shall be left inactive for 30days Following this period all account information shall be deleted and access denied. Verbate retains the rights to change sharing permissions of video hosted on the Verbate service.

6.6. Other purchases

Purchases of other products and services through the Verbate Service may be subject to other terms and conditions that are presented to you at the time of purchase.

7.0. Term and termination; Account deletion

7.1. Term

This Agreement begins on the date you first use the Verbate Services and continues as long as you have an account with us.

7.2. Account deletion

You may delete your account at any time. Basic accounts (free) may be deleted from the Verbate Service if they remain inactive (i.e. the users fail to login) for a period of at least six (6) months. Subscription accounts will remain active until the end of the subscription term and any renewal term.

7.3. Termination for breach

Verbate may suspend, disable, or delete your account (or any part thereof) or block or remove any content submitted if Verbate determines that you have violated any provision of this Agreement or that your conduct or content would tend to damage Verbate’s reputation and goodwill. If Verbate deletes your account for the foregoing reasons, you may not re-register for the Verbate Service. Verbate may block your email address and Internet Protocol address to prevent further registration.

7.4. Effect of termination / account deletion

Upon termination, all licenses granted by Verbate will terminate. In the event of account deletion for any reason, content that you submitted may no longer be available. Verbate shall not be responsible for the loss of such content.

8.0. Use of services

Your use of the Verbate Services is subject to all applicable laws and regulations, and you are solely responsible for the content of your media and your communications with and through the Verbate Services. International users agree to comply with all local laws regarding online conduct and acceptable content.

8.1. Content

You agree that you will not mail, upload, share, post or otherwise distribute or facilitate distribution of any content – including text, communications, software, images, video, sounds, data or other information – that:

  • Is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
  • Victimizes, harasses, degrades, or intimidates an individual group or individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
  • Infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of party;
  • Constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as “spamming”), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
  • Contains software viruses or any other computer code, files, or programs that are designed to disrupt, damage, or limit the functionality of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
  • Impersonates any person or entity, including any of our employees or representatives.
  • Is used without the express permission of any Brand or person recognizable in the content.

8.2. Rights

We neither endorse nor assume any liability for the content of any material mailed to us, uploaded or otherwise submitted by users of the Verbate Services. We do not assume any obligation to pre-screen, monitor, or edit the content sent to us, posted to our Site, or distributed by users of the Verbate Services, however we reserve the right to do so at our sole discretion. In addition, we and our agents have the right to remove any content that, in our judgment and sole discretion, does not comply with this agreement or is otherwise illegal, harmful, objectionable or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content.

In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network server. Not all areas of the site may be available to you or other authorized users of the site. You shall not interfere with anyone else’s use and enjoyment of the site and Verbate Services. Users who violate systems or network security may incur criminal or civil liability.

8.3. Who can use Verbate

You must be at least 13 years old before you can create an account at Verbate. In some jurisdictions the age limit may be higher. Providing false information to create an account is always a violation of this Agreement. If you are over 13, but still a minor (this depends on where you live) you must have your parent or legal guardian’s permission to use the Verbate Services. Please have him, or her read this agreement with you.

If your underage child has created an account, you can delete their account by having them log into their account, selecting “account settings” and clicking “delete my account”. If you would like to report an underage use, please email us at [email protected]

In observance of laws in Spain, Israel and South Korea we require individuals living there to be at least 14 years old before they can create an account and use this service.

9.0. Conduct

A Verbate site is a place people & business’s create video surveys, gather and analyse and share results to those surveys. This may cause conflict between members, and the following guidelines apply to all Verbate members:

  • Any admin can add additional members into a Verbate site / team. These admins control any invited persons permissions. Accepting their membership requests will give those members access to the site, and control over their profile.
  • Members must obtain permission from any person, brand or other intellectual property before creating surveys, and if they do so without permission it is the responsibility of that individual.
  • Members must obtain permissions from respondents before sending SMS invites, or any survey invites other than the open survey link.
  • Should we receive a complaint about information or media being on a Verbate site against that individuals consent, we reserve the right to delete or suspend that information from the site. In case of a disputes, we are allowed to suspend or remove this member at our discretion.
  • If a person has a dispute, they can notify us at [email protected]. We will attempt to first resolve the dispute amicably by contacting the original member.
  • We advise that permission is gained to publish any recognizable person, brand or intellectual property using the Verbate services. You may wish to consult a legal representative for advice in this matter.

10.0. Third party services

The Verbate Services may link you to third party sites on the Internet or otherwise provided merely as convenience and does not imply endorsement of, or association with, the Third party services by us, or any warranty of any kind, either express or implied. If you decided to use third party services you do so at your own risk. You agree to review and comply with the terms and conditions of use and privacy policies of any third party services that you use.

11.0. Verbate Intellectual property information

All content on the site and related to the Verbate Services, including but not limited to designs, text, graphics, pictures, video, information, applications, software, music, sounds and other files, and their selection and arrangement (the “Verbate content”), are the proprietary property of Verbate, its users or its licensors with all rights reserved. No Verbate content may be modified, copied, distributed, framed, reproduced, republished, downloaded, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, unless otherwise permitted by this Agreement in connection with your use of the services. The foregoing does not apply to your own User Content (as defined below) that you legally post on the site or otherwise submit for use in connection with the services.

12.0. User content

No one respects privacy more than the team here at Verbate. As between you and Verbate, you own the video, images and other media content that you submit to the Service within your own account. You can control how this content is shared by your choice of publishing options through your privacy and application settings. Publically shared video can be used by Verbate. All content posted on Verbate sites is owned by the Admin that created the interviews online. This content is hosted by us under the terms and conditions in this Agreement.

12.1. Third party sharing

Any content shared to third party services (such as social media platforms) by users is the sole liability of that user.

13.0. Promotional emails and updates

Verbate may, from time to time, send you email messages containing promotions, product news, updates, etc. You may unsubscribe at any time by clicking the Unsubscribe link found at the bottom of each promotional message.

14.0. Idea submissions

Whilst we welcome all your feedback and ideas, please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. If you submit an idea for a product or service, you agree that it will automatically become the property of Verbate and/or that Verbate will have the right to use it without any compensation to you.

15.0. Intellectual property infringement

We respect the intellectual property of others, and we ask you do the same. If you or any other user of the Verbate services believes its copyright, trademark or other property rights have been infringed you or the user should send a notification to us at [email protected]

16.0. Indemnification

You will indemnify, defend and hold harmless Verbate and its affiliates, directors, officers, employees, and agents, from and against all third party actions that: (i) arise from your activities on the Verbate service; (ii) assert a violation by you of any term of agreement; or (iii) assert that any content you submitted to Verbate violates and law or infringes any third party right, including any intellectual property or privacy right.

17.0. Disclaimers

You are solely responsible for providing, at your own expense, all equipment necessary to use the Verbate Services, including, without limitation, a computer, mobile device and internet access. You are also solely responsible for any third party fees associated with your use of the Verbate Services, including, without limitation, internet and mobile phone.

You understand and agree that temporary interruptions of the Verbate Services may occur as normal events. You further understand that we have no control over third party networks you may access in the course of the use of the Verbate Services, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You understand and agree that the Verbate Services are provided “AS IS” and that we assume no responsibility for the timeliness, deletion, or failure to store any user personalization settings.

Verbate reserves the sole right to modify the Verbate Services at any time with or without notice to you. We shall not be liable to you or any third party should we exercise such right. Modifications may include, but are not limited to, changes in pricing structure, the modification, addition or discontinuation of a service, or changes to limitations on profile ‘video activation’, allowable file sizes and total media storage. Any new Verbate Services and any new features that augment or enhance the then-current Verbate Services shall also be subject to this agreement.

Verbate reserves the right to change the terms of this Agreement at any time without further notice. If changes are made, we will post the changes to the Agreement on this page, and will indicate at the top of this page the date those terms will be effective. By continuing to use the Verbate Service after any changes, you are indicating your acceptance of such changes. It is your responsibility to regularly check the Verbate Site to determine if there have been changes to this Agreement and to review such changes.

When using particular Verbate Services or materials on the site, you shall be subject to any posted guidelines or rules applicable to such Verbate Services or materials. All such guidelines and rules are hereby incorporated by reference into this agreement.

18.0. Limitation of Liability

To the fullest extent permitted by law: (i) Verbate shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses; and (ii) Verbate’s total liability to you shall not exceed the amounts paid by you to Verbate over the twelve (12) months preceding the claim(s).

19.0. General provisions

19.1. Jurisdiction and Governing Law

These terms and conditions will be governed by and construed in accordance with the laws of the Commonwealth of Australia and the state of New South Wales.

19.2. Interpretation; Severability; Waiver; Remedies

Headings are for convenience only and shall not be used to construe the terms of this Agreement. If any term of this Agreement is found invalid or unenforceable by any court competent jurisdiction, that term will be severed from this Agreement. No failure or delay by Verbate in exercising any right hereunder will waive any further exercise of that right. Verbate’s rights and remedies hereunder are cumulative and not exclusive.

19.3. Notices

We are an environmentally aware company. You consent to receive all communications from Verbate electronically. Verbate may provide such communications by email or by posting them on the Verbate Service.

20.0. Entire agreement

This Agreement constitutes the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. If any part of this agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with the applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.